About Us
- Home
- About Us
About BrazilDesk
Your Shopify Customer Service Outsourcing Partner
BrazilDesk is a BPO company specialised in customer service outsourcing for Shopify stores.
We work with international eCommerce brands, mainly in the United States, helping them scale support operations with trained agents who understand the Shopify ecosystem, tools, and customer expectations.
If you run a Shopify store and need reliable support without high costs, we help you build and manage a dedicated team ready to represent your brand.
We make Shopify customer service outsourcing simple, efficient, and fully managed.
When you work with BrazilDesk, you get a dedicated support team trained in Shopify workflows, customer communication, and eCommerce operations.
We handle recruitment, training, contracts, payroll, and day-to-day management. Your agents work as an extension of your brand, aligned with your tone, tools, and processes.
Our focus is not just outsourcing. It is building a support operation that improves response time, customer satisfaction, and retention.
Shopify Customer Support
Email and ticket support for Shopify stores
Live Chat Support
Real-time assistance to increase conversion and customer satisfaction
Order Management and Tracking
Handling order updates, shipping issues, refunds, and returns
Gorgias and Helpdesk Management
Experienced agents working with Gorgias, Zendesk, Freshdesk and similar tools
Customer Experience for eCommerce
Support focused on retention, upselling opportunities, and brand experience
Dedicated Support Teams
Full-time agents working exclusively on your store
We learn about your products, policies, tools, and support volume
We build your team
We recruit and train agents with Shopify and eCommerce experience
We manage operations
We handle scheduling, quality control, and performance tracking
You scale your store
Your support runs smoothly while you focus on growth, marketing, and sales
Reduce support costs by up to 50%
Work with trained Shopify support agents
No legal or hiring complexity
Fully managed operation with clear reporting
Faster response times and better customer satisfaction
Flexible scaling based on your store demand
English fluent agents with eCommerce experience
We provide a simple and efficient way to build and manage Shopify customer service teams.
Fill out the form or e-mail us at: hello@brazildesk.com