Outsource Shopify customer service with dedicated agents. Reduce costs, scale support, and improve response times with trained eCommerce teams.
Outsource a team of support agents for your Shopify store 40% cheaper.
Teams with fluent English and e-commerce experience directly from Brazil.
Main Services:
- Georgias customer service support
- Shopify email support
- Live chat
- Ticket management (Zendesk, Freshdesk, etc)
- Order management and tracking
- Refunds, returns, and exchanges
- Fixed monthly cost per agent
- Agents trained in Shopify stores
Get Your Quote Today
Who are we?
BrazilDesk, as the name itself indicates, is a company that offers customer support services. Our differential is that we are located in Brazil, 2 hours ahead of Florida and 3 hours ahead of many European countries. We have agents with experience in support for Spotify and fluent English, in addition to secondary languages such as Spanish and/or Portuguese.
Who we work with
We are a small call center dedicated only to Shopify stores that are growing or already have a high demand and need to outsource qualified people for customer support. If you’ve been scratching your head looking for the right company to hire, consider BrazilDesk.
Flexible Scaling Model
Whether you’re handling 50 tickets/day or 5,000+, we scale your support team based on demand.
Engagement Options
- Dedicated agents
- Shared team model (for smaller operations)
- 24/7 or business hours coverage
- Seasonal scaling (e.g., Black Friday, peak campaigns)
Our Clients
This service is designed for:
- Shopify stores experiencing rapid growth
- Brands with increasing support volume and operational strain
- eCommerce teams looking to reduce internal workload
- Businesses aiming to improve CSAT and response times
- Operators preparing for scale (ads, international expansion, product launches)
Why choose BrazilDesk to handle customer support for my Shopify store?
- Expertise: We are not a do-it-all call center that serves everyone, we are specialists in support for Shopify stores, because in a very distant past we were a Shopify store development company, so we have expertise and total focus on the platform;
- Cost: Brazilian labor is cheaper, but highly qualified and our time-zone is favorable for North America and Europe, we also offer 24/7 outsourced support for Shopify stores
- Flexibility: we know that certain stores are seasonal, we understand specific periods of each client’s business and also threats. That’s why we offer more flexible and tailor-made contracts.
- Exclusivity: we don’t just offer outsourced support services to your business, we live and embrace your business as if it were our own.
Process-Driven Onboarding
We follow a structured onboarding framework to ensure fast deployment and consistency.
Phase 1 — Audit & Setup
- Review of current support channels and workflows
- Access to Shopify, helpdesk, and integrations
- Identification of ticket categories and volumes
- SLA definition and KPI alignment
Phase 2 — Knowledge Base & Training
- Creation or refinement of internal knowledge base
- SOP documentation (refunds, shipping issues, escalations)
- Brand voice alignment
- Scenario-based agent training
Phase 3 — Go Live & Optimization
- Soft launch with QA monitoring
- Real-time feedback loops
- Workflow and macro optimization
- Performance tracking and reporting
Shopify Customer Service Outsourcing
If your Shopify store is scaling and customer support is becoming a bottleneck, outsourcing can provide immediate operational relief and long-term efficiency.
Get in touch to discuss your current setup, ticket volume, and goals, and we’ll outline a tailored support structure aligned with your KPIs.
Fill out the form, or email us at: hello(at)brazildesk.com